Exchange & Return Policy

At Kadi Outdoor, we are committed to providing a reliable shopping experience and ensuring customer satisfaction. In the interest of transparency and fairness, we offer the following clear return and exchange policy:

1. Return or Exchange Period

Customers may request a return or exchange within seven (7) calendar days from the date the order is received.

2. Conditions for Acceptance

The product must be unused, in its original condition, with its packaging intact, and accompanied by the original purchase invoice.

Requests will be rejected if there are signs of use, damaged packaging, or missing components.

All products are inspected by our team before any return or exchange is approved.

3. Refund Method

Refunds will only be issued through the original payment method used for the purchase.

Store credit will not be provided as an alternative to a refund.

The refund process may take up to 14 business days from the date the request is approved.

4. Shipping Costs

If the return is due to a manufacturing defect or an incorrect product being sent, Kadi Outdoor will cover the full shipping costs.

In all other cases, the customer is responsible for the return shipping costs.

5. Non-Returnable or Non-Exchangeable Products

The following products cannot be returned or exchanged:

Sleeping mats / mattresses of all types

6. How to Request a Return or Exchange

To submit a return or exchange request, please follow these steps:

Contact our Customer Service team by email, phone, or WhatsApp.

Provide your order number and product photos, if requested.

Once the request has been reviewed and approved, you will receive return instructions.

After the product is received and inspected, the return or exchange process will begin.

7. Exceptions and Important Notes

If the above conditions are not met, Kadi Outdoor reserves the right to reject the return request without issuing a refund.

Products purchased during promotional or seasonal offers may be subject to different return or exchange terms. Any such terms will be clearly stated in the promotion or product details.

Contact Us

If you have any questions or need assistance, please contact us:

Email: [email protected]

Phone: 8003010080