Shipping Policy

Shipping Carriers

Orders are delivered through trusted and approved shipping carriers. The store reserves the right to change the service provider at any time without prior notice in order to provide the best possible customer experience.

Shipping Coverage

We currently offer shipping within Saudi Arabia and GCC countries only.

Any future expansion of our shipping coverage will be announced through the store’s official channels.

Shipping Within Saudi Arabia

Cost: Starts from SAR 35 and is calculated based on the total weight of the order.

Delivery Time: 3 to 5 business days after shipment (excluding promotional periods and the winter season).

Order Processing Time: Within 1 to 2 business days.

Shipping to GCC Countries

Cost: Starts from SAR 150 and is calculated based on weight.

Delivery Time: 7 to 10 business days after shipment.

Order Processing Time: 1 to 2 business days.

Shipping Information

Customers are responsible for providing a complete and accurate delivery address, including the city, district, street, and building number.

Any delay caused by incorrect or incomplete address information is the customer’s responsibility.

Exceptional Circumstances

Delivery times may be affected by circumstances beyond our control, such as weather conditions, public emergencies, or high-demand seasonal periods.

In such cases, the customer will be contacted with an updated delivery schedule.

Dealing with Delivery Representatives

We kindly ask our customers to treat delivery representatives with respect during the delivery process.

Please note that any individual actions or conduct by a delivery representative do not represent the store, and the store is not responsible for such actions.

Refusal to Accept an Order

If a customer refuses to accept an order without any issue or defect with the order, the customer will be responsible for the full shipping charges, and the order will be considered delivered in accordance with the applicable policy.

Shipping Policy Updates

This Shipping Policy may be updated periodically. Please review it regularly for any changes.